Product Details

We need several months to prepare Primrose to ship, so please be patient🙏🏻

(Shipping will be October, we think. ) 



Important Notice
If you have very high standard on doll’s skin tone,
please do not purchase Primrose dolls on online shop. :(
We can’t control every single moment of firing,
so our bisque dolls always can have small particles, flaws, spots on them.

Handmade goods. Please keep in mind that
all dolls are different in subtle ways and
we can’t exchange or refund them for those kind of differences,
or small flaws on painting.
If your Primrose doll’s got broken, please let us know.
We can repair or remake broken parts including tension lines
with small repairment charge,
but the doll’s head cannot be repaired or remade.

For International customers : (CLICK HERE!)

본 상품은 만 14세 이상의 고객님들을 대상으로 하고 있는 취미용품이며, 유/아동용 장난감이 아닙니다.
구매시 이 점 확인을 부탁드립니다. 

사이즈

-약 5인치(13cm)

전체 비스크/목, 어깨, 허벅지(엉덩이쪽) 관절

올해의 프림로즈는 선주문상품이며, 발송은10월이 될 예정입니다.



 비스크 인형은 전 과정 수작업으로 만들어지는 것으로,
인형 하나하나가 모두 다릅니다. :)
 또한, 굽는 과정을 전적으로 통제할 수 없기에,
오차가 생길 수 있는 점 양해 부탁드립니다. 

소장 중 팔, 다리 등 일부 파츠의 파손이나, 텐션이 끊어진 경우 등
헤드 파츠 이외의 손상이 발생한 경우,
연락을 주시면 소정의 수리비로 수리해 드립니다. :)



Payment

We accept the following forms of payment:

- PayPal

Shipping

• Shipping Method : Parcel Service
• Shipping Area : A Region.
• Shipping Cost : International Shipping Fee
• Shipping Time : 7 - 30 days
• Please take into consideration that some products may take additional time for delivery and processing.
  Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.
  
  - Customs and Duties
  
  The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
  

Returns & Exchanges

1. Requirements:

Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.

1) An item is eligible for cancellation if:
-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Queued for Shipment” status, please contact our customer service center) or
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
-the ordered item is out of stock.

2) We accept return(s) if:

-you receive a product different from your order; or

-you receive a defective product.

**Return Instructions

(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.

(2) A customer service representative will be in contact to assist you by email or phone.

(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.

*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.

*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.

*Please include all contents of the original package and free gifts (if applicable) in your return packaging.

* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.

3) We do not accept return(s) if:

-you are returning the items just because you changed your mind (on size, color, etc.)
-you are returning shoes, bags, or any other accessories
-the products are damaged due to your mishandling
-your return request is not approved by our staff

The following items are not considered defective:

* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production

4) If there is a missing item from your order:

*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.

Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.

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